Privacy Policy

Last updated: December 29, 2025

At From My Heart, your trust matters as much as our jewellery. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from fromyheart.com.

By using our website, you agree to the practices described below.

Information We Collect

When you shop with us or contact us, we may collect:

  • Name, email, phone number

  • Billing and shipping address

  • Order and payment confirmation details

  • Account and customer support information

We also collect limited technical data (such as IP address and browser type) through cookies to ensure site security and performance.

How We Use Your Information

Your information is used to:

  • Process and deliver jewellery orders

  • Communicate order updates and support

  • Prevent fraud and unauthorized activity

  • Improve our website and services

  • Share updates or offers (you may opt out anytime)

Sharing of Information

Your data is shared only when necessary, including with:

  • Payment processors

  • Delivery and fulfillment partners

  • Shopify and essential service providers

We do not sell or misuse personal information.

Cookies

We use cookies to enable essential site functions and improve your browsing experience. You may manage cookies through your browser settings.

Children’s Privacy

Our services are not intended for individuals under 16 years of age.

Data Security & Retention

We take reasonable measures to protect your data and retain it only as long as required to fulfill orders, meet legal obligations in Pakistan, or resolve disputes.

Your Rights

You may request access, correction, or deletion of your personal information, or opt out of marketing communications at any time.

Contact Us

For privacy-related questions or requests:

📧 fromyheart.jewellery@gmail.com
📍 Lahore, Pakistan